All orders confirmed and paid before 15h, will be shipped out the same day. In all other cases, the shipment will leave the following working day. With a Track & Trace code that you will receive after the shipment is processed, you can follow all the steps of the delivery process.
What to do if I was not home when my order was delivered?
Your order will be delivered to you by a reliable parcel service provider. They also deliver on Saturday; not on Sunday. If you are not at home, the package will be delivered to the neighbors. If no one was found after the 2nd offer, you have 14 days to pick up your order at a pick-up point. You will of course be notified by a note in your mailbox. If you have any questions or problems with the delivery, you can contact us via service@qaledo.com. After 14 days, the order will be returend to our logistic center; we will contact you to agree how to further proceed with the order.
I entered the wrong delivery address; what should I do now?
Entering a wrong address can always happen. Send us the correct delivery address and we will try to change it. The change can only take place if the transport company did not process your order.
Your billing address can always be changed. Send us the changes via service@qaledo.com and we will make sure that it will be changed.
How does Track & Trace work?
When you place an order with us, we immediately start working for you. We prepare your order in our warehouse and give it to the courier service. The courier service will send you a Track & Trace number/code, which you can use on their website. Log into the website, fill in the number/code that you received and you can see where your order is and what the expected delivery time is.
I did not get the Track & Trace number
The Track & Trace number/code is sent once the shipment is processed.
What cost Track & Trace?
Track & Trace is for free.
How to use Track & Trace for a return shipment?
On the return label you got from us, you will see a Track & Trace nummer/code which you can use to follow the return process for process under warranty. We would like to remind you that returns are at your own risk.
