How can I pay, is it safe?

You can pay with the usual payment methods like Visa, MasterCard, PayPal ...
TEA-Energy NV only offers payment options that are 100% safe for both parties. The online payment is always done on a web page with a security certificate.
No bank checks are accepted and no ecochecks (yet we are working on it and hope to have a solution for you the coming months).
Orders are only delivered once the payment has been made.
Payment processing is 100% safe.
All confidential payment details are treated as such. TEA-Energy NV only gets to see if the payment was well executed. No details of your payment card or other payment-related information are forwarded to us.


Can I pay with my ecocheques?

Not yet, but we are working on it and hope to support ecocheques payment in the coming months.


Who pays the transaction costs?

When you pay with PayPal, you will be invoiced 3,6% extra for the transaction. For all other payments, the cost of the transaction is 0%.


How much cost the transport of my order?

For orders below €30, the transport cost is €4.
For orders above €30, we will pay the transport costs for you.


Something went wrong during the payment process; what should I do now?

If something went wrong during payment, we will e-mail or call you!
Alternatively, in cas of doubt, you can always send an email to service@qaledo.com. We will help you out.