The warranty period starts from the date when you have received your order. If your product is defective during the warranty period, you can return it and we will repair or replace it with a new one. However, you can not claim the warranty if there is deliberate damage, negligence, improper use, negligent maintenance or damage due to failure to observe the instructions.
How long is the warranty period?
For our customers, a guarantee of at least 24 months from the date stated on the invoice applies. Please keep your invoice (on paper or the electronic version) as proof of purchase. For some products a longer warranty period applies, see the product details. Products have a lifespan of 30,000 to 50,000 working hours and therefore do not normally break.
If this happens, under normal use of the lighting, the defective lamps will be replaced during the warranty period without extra costs.
How can I return the product(s) under warranty?
Please contact TEA-Eneryg NV by sending an email to service@qaledo.com with the subject 'Warranty LED + invoice number'. You will have to return the goods to TEA-Energy NV within 20 days from the delivery of the goods at the following address:
TEA-Energy NV
Warranty LED
Zeypestraat 47A
1910 Kampenhout, Belgium
We provide you with a replacement product with a return label in the packaging. With this you can return the defective product (s) at our expense. Please note: only send them to our express request and with a TEA-Energy NV address label. We enjoy a reduced rate for returns and do not reimburse the higher costs for a private shipment!
Always include a copy of the original invoice with the goods.
The liability of TEA-Energy NV, for the damage caused by its fault or negligence in the performance of this agreement or any damage caused by the products sold by TEA-Energy NV, is limited to a maximum of the original purchase price of the agreement.
The warranty only applies to the delivery of the products and not at all to the installation thereof. In other words, TEA-Energy NV will deliver replacement products in accordance with the first delivery. We do not assemble, disassemble or install these products.
I am not happy with the delivered products. How can I send them back?
If you wish to make use of your right of withdrawal, you must contact TEA-Energy SA by sending an e-mail to the address service@qaledo.com with the Subject: "Return product" within 14 days of delivery . You must return the goods (at your expense / risk) within 20 days of delivery of the goods. The return product (s) and a copy of the invoice must be sent to our office:
TEA-Energy SA
RETURN product
Zeypestraat 47A
1910 Kampenhout, Belgium
To learn more about the return procedure, please read our Terms and Conditions carefully.
When do I get my money back?
We will refund the payment (s) we received for the purchased product (s), within 14 days of receipt of the returned product (s). If the product is depreciated by the way it has been treated (apart from a use that is in accordance with its operation), you are responsible for it. The value of the product (s) may decrease if the product or products are no longer complete (accessories missing), are damaged (blows, claws) or if the packaging is clearly damaged.
