Have you made your choice and would you like to order something from us? You should follow the following steps:
1. Add the desired lamp(s) to your shopping cart
2. When your order is complete click on "Process Checkout"
3. During the checkout, you choose delivery address, shipping method and payment method
4. You pay with the chosen method
5. You will receive a confirmation and your invoice by e-mail
6. All orders and payments that arrive before 4pm are sent the same day;
7. Your package will be delivered to you by a reliable parcel service. They also deliver on Saturday, not on Sunday. If you are not at home, the package will be delivered to the neighbors. If no one was found after the 2nd offer, you have 14 days to pick up your order at a Kariboo pick-up point. You will of course be notified by e-mail. If you have any questions or problems with the delivery, you can contact us via service@qaledo.com
8. Congratulations with your purchase! You can now enjoy beautiful light and good savings!
I can not find my confirmation email; where to find it?
Did you check your JUNK/SPAM-mails ? You will most probably find it there.
I do not recall what I have already ordered and would like to place a new order. How to proceed?
Send an email to service@qaledo.com with your name and addresse, we will search it for you.
My Luminus-customer number is not accepted during the check-out?
Are you an existing customer at Luminus? Please contact the customer service as follows :
• Private customer, please call 078/150 210
• Professional customer, please call 078/150 152
• SME,please call 078/155 230
Where can I find my Luminus-number?
You need your customer number in order to complete your order. You can find it on your Luminus invoice, or you can find it on line in My Luminus app.
I would like to order other LED-lamps. Can I do it?
Yes you can! But not cumulated with the EXTRAS action for Luminus customers!
You need a different color, another power, another type .... send us an email with your wishes at service@qaledo.com . We will do our best to help you.
