All products in this EXTRAS! campaign for the Luminus customers are delivered from stock, and the stock is closely monitored so that we can send your order quickly.
If a product is not in stock anyway, this is clearly stated on the product page and the maximum waiting time is 6 to 8 weeks. You will be notified immediately by e-mail.
The availability of each product is clearly mentioned on the product page.
Where are the LED products manufactured?
The products of the EXTRAS! campaign for the Luminus customers are from the brand Qaledo.
Qaledo lamps are manufactured in China by a Belgian lighting producer (TEA-Energy NV). The production is based on ethical values and quality. In addition to the energy-efficient aspect, Qaledo's values and standards offer an extra dimension to fair trade.
The head office of Qaledo is located in Belgium. The entire production process in China is sent from Belgium, so that the quality is guaranteed at all times. All new products are developed by the Belgian Research & Development team.
How does the quality control for the LED products work?
The products are manufactured with great care and attention to the quality procedures.
A quality controller does a visual check and every product is briefly tested when leaving the production line.
After production, all products go to the "aging room" where they are tested in the following way:
- switched on continuously for 8 hours
- switch on / off for 8 hours
- once again, switch on continuously for 8 hours
This test is carried out under an increased voltage of 280V, with or without the use of transformers. The goal is not only to remove the defects, but also to discover systematic problems.
Outdoor lighting is equally submerged under water to test the water resistance.
During packaging a visual test is still being done to discover mechanical problems such as damage to the housing, etc.
Upon arrival in Belgium, sample tests are also done before they are taken in stock.
All lamps meet the European quality mark and you can be convinced that the products you purchase in this EXTRAS! action for loyal Luminus customers of very good quality.
Where to find the technical product information?
The info is available on the product pagina on the webshop.
I would like to make a suggestion, send a complaint or signal an error. How can I do it?
We are happy with all your feedback. Please send us an email at service@qaledo.com.
I have a question for Luminus. How can I reach them?
The Luminus Customer Care numbers are:
• Private customers: 078/150 210
• Companies: 078/150 152
• SME: 078/155 230
I am not a Luminus customer, can I order products related to this EXTRAS! campaign?
This promotion is only for Luminus customers and if you want to enjoy this fantastic promotion, you can become a customer of Luminus.
The Customer Care of Luminus helps you with pleasure on the following numbers:
• Private customer, please call 078/150 210
• Professional customer, please call 078/150 152
• SME,please call 078/155 230
As a non-Luminus customer you can order the same LED lighting products as the ones in the Luminus campaign, but then you are not entitled tothe same attractive discount.
